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Account Deletion

Delete Your FLOW Account

We’re sorry to see you go. Deleting your FLOW account permanently removes your account and the information associated with it. This cannot be undone.

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Delete your account inside FLOW

The quickest way to delete your account is inside the app:

  1. Open FLOW.

  2. Tap Account at the top of the home screen.

  3. Choose Delete Account and follow the confirmation steps.

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Request deletion by email

You can also request deletion without the app. Send us a message from the email address associated with your FLOW account, and we will verify the request by replying to that address before anything is deleted.

Send email to help@shoottheveil.com

 

If you no longer have access to that email address, contact us at help@shoottheveil.com and we will work through verification with you.

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Cancel your subscription separately

Deleting your FLOW account or uninstalling the app does not automatically stop Apple or Google Play billing. If you have an active subscription, cancel it before deleting your account:

Your subscription will remain active until the end of your current trial or paid billing period unless the applicable store says otherwise.

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What will be deleted?

  • Your FLOW account and profile information

  • Your wedding timelines and Time Blocks

  • Wedding locations, schedules, notes, and preferences

  • Private reference images

  • Shared timeline links

  • Notification preferences and associated push tokens

  • Pose Gallery submissions from the active gallery and future uses under our control

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What might be retained?

We may retain limited information when reasonably necessary for legal compliance, fraud prevention, security, subscription records, dispute resolution, or enforcement of our agreements. Residual copies may remain in encrypted backups for up to 90 days before routine deletion.

If you submitted an image to the FLOW Pose Gallery, we will remove it from the active gallery and stop future uses under our control. Copies already included in completed or previously distributed materials may remain where removal is not reasonably possible.

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How long does deletion take?

After verifying your request, we generally delete or de-identify active account data within 45 days. We’ll email you when the request has been completed.

Questions? Contact us at help@shoottheveil.com.


Shoot The Veil, Inc. · Tennessee, United States · help@shoottheveil.com

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